Quick Start Guides

Get up and running quickly with the basic info you need to rescue your data at once.

MyRecover Quick Start Guide

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MyRecover for iOS Quick Start Guide

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Frequently Asked Questions

Is there an invoice when I purchase the product?

Once your order is processed successful, the license code and electronic invoice will be sent to your E-mail.

Which payment methods are supported?

Now, we accept Visa, MasterCard/Euro Card, Discover, American Express, Diner's Club, JCB, and check cards or ATM cards connected with one of the major credit card companies listed above, and Bank/Wire Transfer, Check/Money Order, Fax - Credit Card, Invoice is also supported.

Why the price on the order page is higher than that of the store?

There can be tax when you place the order. And the tax is decided by the local tax law. In addition, there is a special procedure for US organizations to order without sales tax only if our e-commerce provider receive proof of tax exemption prior to order placement. In other countries, such as in Europe, you can just enter your VAT number in the order form.

How can I know whether my order has been processed successfully?

When an order has been validated, we will send a registration E-mail. However, sometimes the arrival of this registration e-mail can be delayed, which is caused by internet or system glitches, email spam settings, email typos, etc. Please go ahead to contact us via Support, all queries will be responded to within 48 hours.

Can't detect your hard drive?

MyRecover supports file recovery for NTFS/FAT/FAT32 hard drives and USB drives via Fast and Deep Scan. Only Deep Scan supports non-NTFS/FAT/FAT32 file system data recovery. Now it supports data scan and recovery on partitions without drive letters, dynamic volumes, and BitLocker encrypted partitions. Currently, it can’t work on unallocated space.

What is the difference between Fast Search and Full Search?

Fast Search will scan the first sector of each partition on the hard drive. So it is faster to find out the deleted or lost partition. Full Search will deeply scan every sector of partitions on the hard drive. So it takes a long time.

How to fix Seagate external hard drive not showing up or detecting on PC?

The first thing is to check it in Disk Management. Make sure it’s plugged in and powered on, otherwise, you need to try another USB port or computer. If you already checked the two methods, you may have to update the drive.

How to deal with that the device has connected, but not been recognized, while using Myrecover for iOS?

Please try the following ways to solve this issue:
Try to reconnect the device to the computer with a charging cable.
Make sure the charging cable is workable. You could try another charging cable for connection.
Try another USB port to make sure it works normally.
Please keep the device unlocking when you connect the device to the computer.
If the iPhone is still not be recognized with a normal connection, please try to restart the software. The iPhone may not be detected by relative services in time.
Go to "Control Panel" > "Hardware and Sound" > "Device Manager" to check whether Apple Mobile Device USB Drives have been installed after connection. You could try to reinstall or update the Apple Mobile Device USB Drives.

Contact us

Got a question about MyRecover? We’d love to hear from you.

Technical Support

[email protected]

Sales & Billing

[email protected]